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Managing the Guest Experience in Hospitality

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Item #:66397

ISBN:0766814157

ISBN 13:9780766814158

Author(s):

Ford, Robert

Published by:

DELMAR LEARNING

Price:$82.95

$78.80

Provides an open-ended guest service vignette andallows the reader to provide an appropriateresponse or analysis of the situation, reflectingan understanding of the principle being covered.Softcover.DLC: Hospitality industry--Customer services.

Item #:66397

ISBN:0766814157

ISBN 13:9780766814158

Author(s):

Ford, Robert

Published by:

DELMAR LEARNING

Price:$82.95

$78.80

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